Returns & Exchanges

At Wool&, we want you to love your merino wool essentials as much as we do, which is why we offer a 30-day window for returns and exchanges on all unworn and unwashed items. Simply ensure the original tags are attached to receive a full refund or a seamless exchange for a different size or color.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is submitted, we will email you a prepaid shipping label to download and print at your convenience.

3

Pack Your Items

Place the items in their original packaging or a secure mailer, attach the prepaid label to the outside, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team receives and inspects your return, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing